superph Privacy
Policy

superph ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the superph online gaming platform (the "Platform"). This Privacy Policy explains how superph collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform, including all games, features, promotions, and support services.

This policy applies to all users of the superph Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. It covers personal data collected through the superph website, any associated mobile interfaces, and any communications you have with superph staff.

superph operates in the Philippines and processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as defined under that legislation.

By accessing or using the superph Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

superph collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

superph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

superph uses your personal data for the following purposes. We will only use your data in a manner that is consistent with the purpose for which it was originally collected, unless we have obtained your consent for a new purpose or are required to do so by law.

• Account Registration & Management: To create and maintain your superph account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to all superph games, features, promotions, and support services that form part of the Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other supported payment methods, and to maintain accurate financial records.
• Identity Verification (KYC): To verify your age (21+), identity, and source of funds in compliance with Philippine anti-money laundering regulations and gaming licensing requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its users.
• Regulatory Compliance: To comply with applicable Philippine laws, including the Data Privacy Act of 2012, anti-money laundering legislation, and any requirements imposed by relevant gaming regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and administer deposit limits and other responsible gaming tools.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, design, and content of the superph Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about superph — but only where you have opted in to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012 and its implementing rules, superph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and superph — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC/AML obligations, tax reporting requirements, and any regulatory directives from competent authorities.
• Legitimate Interests: Processing is necessary for superph's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

superph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised gaming experience. A cookie is a small text file placed on your device when you visit the superph website.

The types of cookies superph uses include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform — pages visited, time spent, errors encountered — to help superph improve the service. These are only set with your consent.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of superph marketing campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the superph Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings.

superph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC service providers who assist superph in verifying your identity and age in compliance with regulatory requirements.
• Game Technology Providers: Software providers who supply the games available on the superph Platform may receive anonymised usage data for game performance and fairness auditing purposes.
• Regulatory Authorities: superph may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and infrastructure providers who process data on superph's behalf under strict data processing agreements.
• Professional Advisers: Legal, accounting, and compliance advisers who require access to certain data in the course of providing professional services to superph, subject to professional confidentiality obligations.

superph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the superph Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored in superph's systems is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within superph's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo regular privacy and security training.
• Two-Factor Authentication: superph supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of security beyond your password.
• Penetration Testing: superph's Platform and infrastructure undergo regular security assessments and penetration testing by qualified security professionals.
• Incident Response: superph maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, superph will notify the National Privacy Commission and affected individuals in accordance with the Data Privacy Act of 2012.

While superph takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your superph login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

superph retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. Our general retention principles are as follows:

• Active Account Data: Personal data associated with an active superph account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Financial Transaction Records: Records of deposits, withdrawals, and betting activity are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the interaction.
• Marketing Data: Marketing preference data and communication records are retained until you withdraw consent or for two (2) years of account inactivity, whichever comes first.
• Technical & Usage Logs: Server logs and usage analytics data are retained for up to twelve (12) months, after which they are anonymised or deleted.

When personal data is no longer required, superph will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data that can no longer be linked to an individual may be retained indefinitely for statistical and research purposes.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by superph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data superph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data superph holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to superph's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to superph's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that superph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact the superph support team via the Support page. superph will respond to all verified data subject requests within thirty (30) days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data.

The superph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. superph does not knowingly collect personal data from individuals under the age of 21.

If superph discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected from that individual, and return any deposited funds to the verified payment source after deducting applicable processing costs.

If you are a parent or guardian and believe that your child has registered on the superph Platform, please contact our support team immediately via the Support page so that we can take prompt action.

superph primarily processes and stores personal data within the Philippines. However, some of our technology service providers — including cloud infrastructure providers and game software suppliers — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, superph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses in data processing agreements that require the recipient to protect your data to Philippine standards.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where data is transferred within a group of companies.

By using the superph Platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions where necessary for the provision of the services described in these terms, subject to the safeguards described above.

The superph Platform may contain links to third-party services, including payment gateways and game providers. These third-party services operate under their own privacy policies, which superph does not control. superph is not responsible for the privacy practices of any third-party service.

When you interact with a third-party payment provider such as GCash or PayMaya to complete a deposit or withdrawal, you are subject to that provider's terms of service and privacy policy in addition to superph's. We encourage you to review the privacy policies of any third-party services you use in connection with your superph account.

superph does not embed third-party advertising networks or social media tracking pixels on the Platform that would allow those third parties to collect your personal data without your knowledge.

superph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this policy will always be published on this page, with the "Last Updated" date revised accordingly.

For material changes — those that significantly affect your rights or how we process your personal data — superph will provide advance notice via email to your registered address or through an in-platform notification, where reasonably practicable.

Your continued use of the superph Platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way superph handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, Philippine Standard Time.

You can reach us via the Support page. Our support email address is displayed in the footer of this page as plain text for reference. For data privacy-specific requests, please indicate "Data Privacy Request" in your message subject so that your enquiry is directed to the appropriate team.

If you are not satisfied with superph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.